Return & Refund Policy
At Mino Toyz, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
1. Eligibility for Returns
You can request a return or exchange within 7 days of receiving your order.
To be eligible, the item must be:
Unused and in its original condition
In the original packaging (with all tags and accessories included)
Returns are only accepted for damaged, defective, or incorrect items delivered.
2. Non-Returnable Items
Items that have been used, damaged by the customer, or are not in original packaging cannot be returned.
For hygiene and safety reasons, certain baby products may not be eligible for return.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days through the original payment method (excluding delivery charges).
In the case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
4. Exchanges
If you receive a damaged or defective item, you may request a free exchange for the same product (subject to availability).
If the same product is not available, we can issue a refund or store credit.
5. Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to an error from our side (wrong item, defective product, etc.).
Original delivery charges are non-refundable.
6. How to Request a Return
To initiate a return or exchange, please contact us at:
📌 Owner Name: Muhammad Yahya
📍 Address: Office # 04,Amir town, Near Euro Store, Lahore
📞 Phone: 0326-2405804
📧 Email: minotoyz1@gmail.com
Please provide your order number, reason for return, and pictures of the product (if defective/damaged) to speed up the process.
