Return & Refund Policy

At Mino Toyz, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

1. Eligibility for Returns

• You can request a return or exchange within 7 days of receiving your order.

• To be eligible, the item must be:

  • Unused and in its original condition

  • In the original packaging (with all tags and accessories included)

• Returns are only accepted for damaged, defective, or incorrect items delivered.

2. Non-Returnable Items

• Items that have been used, damaged by the customer, or are not in original packaging cannot be returned.

• For hygiene and safety reasons, certain baby products may not be eligible for return.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days through the original payment method (excluding delivery charges).

• In the case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

4. Exchanges

• If you receive a damaged or defective item, you may request a free exchange for the same product (subject to availability).

• If the same product is not available, we can issue a refund or store credit.

5. Shipping Costs

• Customers are responsible for the return shipping costs unless the return is due to an error from our side (wrong item, defective product, etc.).

• Original delivery charges are non-refundable.

6. How to Request a Return

To initiate a return or exchange, please contact us at:

📌 Owner Name: Muhammad Yahya
📍 Address: Office # 04,Amir town, Near Euro Store, Lahore
📞 Phone: 0326-2405804
📧 Email: minotoyz1@gmail.com

Please provide your order number, reason for return, and pictures of the product (if defective/damaged) to speed up the process.